FAQ

Our FAQs provide answers to the most common questions relating to complaints and exchanges and returns. If you can’t find an answer to your question here, please contact us on +46 (0)346 375 00 or at kundservice@gekas.se

Shopping
  • Do I get a bonus when I use the credit on my Shopping Card?

    All purchases you make using money saved or on credit earn you bonus points.

  • Can you make a special announcement on the store’s loudspeaker for me?

    Unfortunately, we are unable to make special announcements for birthdays or other special occasions. Messages on loudspeakers are for our own communication purposes and we will keep the number of announcements to a minimum so that we get our customers’ attention when we have something important to say.

  • Does Gekås Ullared have shopping trolleys with baby seats?

    Yes, but we have a limited number of shopping trolleys with baby seats to borrow. Contact one of our security or customer service staff when you arrive and they will help you. If all our trolleys have been borrowed, it is possible to put your name on a waiting list and we will contact you when one becomes available.

  • Can I borrow a wheelchair from you at Gekås Ullared?

    Yes, but we have a limited number of wheelchairs to borrow. To borrow a wheelchair, contact one of our security or customer service staff when you arrive and they will help you. If all our wheelchairs have been borrowed, it is possible to put your name on a waiting list and we will contact you when one becomes available

  • When should I come on a Saturday in high season to avoid queues?

    Saturdays are the busiest day of the week with a high volume of customer traffic and therefore a greater risk of queues and crowds in the store. Unfortunately, we are unable to recommend coming at any particular time of day, since queues can form at different times. Our tip is to come between Monday and Thursday, if possible, then it will be quieter even during high season.

  • How many people will be in the store when I arrive?

    It is difficult to say how many customers will be in the store on particular days. You can assume that during the summer there will often be many customers if it is raining. In the autumn, there is the Christmas rush and the weekends usually see a lot of customer traffic.

  • When is it high season at Gekås Ullared?

    We have the most customers in the summer from week 28 to 33 and in the autumn from week 38 to 50. We also tend to receive additional customer traffic on bridge days, for example, around public holidays such as Ascension Day.

  • When is it low season at Gekås Ullared?

    We have low season in our store between weeks 1 and 10, so if you visit us then you will avoid the crowd

  • Can I order products from Gekås Ullared for home delivery?

    Unfortunately, we have no mail order business and therefore cannot send products in return for payment. The only way to buy our products is to visit our store.

  • Can I buy products from Gekås Ullared online?

    No, and we have no plans to introduce a mail order system or online shopping. There are many reasons for this, for example that our range changes daily, which would make it difficult to keep the online shop up-to-date.

  • Where can you find out the prices of Gekås Ullared’s products?

    It is part of Gekås Ullared’s company policy not to provide pricing information by telephone, email or any other way. This is partly for competition reasons and partly because we want a visit to our store to be a real bargain-hunting experience, full of surprises for everyone who comes here. However, you can always rely on our most important basic principle: our prices are the absolute lowest we can offer. We keep all our prices low, every day of the week, instead of working with campaign products and special offers.

  • Is the product I am looking for available in Gekås Ullared’s range?

    Unfortunately, we are not able to answer specific questions relating to our range. We have a vast number of products in our store and the selection is constantly changing. This makes it difficult for us to have up-to-date information on all products which are available right now and which may be available in future

Compliant
Gekås Ullared